Frequently Asked Questions
Frequently Asked Questions (FAQ)
Welcome to Nano Surface Shield’s FAQ — your go-to guide for everything about our graphene ceramic coating and your shopping experience.
🧴 PRODUCT QUESTIONS
What is Diamond Shield Nano Age 9H Graphene Ceramic Coating?
It’s our premium nano-ceramic coating, formulated with 9H hardness and graphene technology to protect your vehicle with a high-gloss, hydrophobic, and ultra-durable shield.
How long does it last?
With proper care, the coating can last up to 12 months or more, depending on environmental exposure and maintenance.
Can I apply it myself?
Yes! Our product is designed for easy DIY application. It comes with full instructions and requires no professional tools or expertise.
What can I use it on?
It works great on:
- Painted surfaces
- Chrome and plastic trimHeadlights
- Rims
- Glass
(We do not recommend use on fabric or leather.)
📦 ORDER & SHIPPING
Where do you ship?
We currently ship to the USA, Canada, United Kingdom, and Australia.
How much does shipping cost?
We offer Standard Shipping for a flat rate of $7 USD.
- Processing time: 1–3 business days
- Delivery time: 7–13 business days
Can I track my order?
Yes! Once your order ships, you’ll receive a confirmation email with a tracking number.
Can I change or cancel my order?
If your order hasn’t shipped yet, email us immediately at support@nanosurfaceshield.com and we’ll do our best to accommodate.
💳 RETURNS & REFUNDS
Can I return the product?
Because our product is a liquid and cannot be resold once opened, we do not accept returns.
But instead of sending it back, we invite you to keep it as a symbol of our brand’s values and your support — and as part of our journey to bring high-performance protection to more drivers worldwide.
What if I’m not satisfied with my purchase?
We offer a 100% Satisfaction Guarantee. If you’re not completely happy, we’ll give you a full refund — no hassle, no hard feelings.
- Requests must be made within 30 days of delivery
- Contact us at support@nanosurfaceshield.com with your order number and a brief explanation
- Photos or videos are optional but appreciated
🛠️ APPLICATION & MAINTENANCE
How do I apply it?
- Wash and dry your vehicle
- Apply the coating with the included applicator
- Allow it to bond, then buff it off with a microfiber cloth
Detailed instructions are included with every order. Video tutorials coming soon!
Will it wash off after I clean my car?
No — once cured (within 24–48 hours), the coating withstands washing and daily driving conditions. For best results, avoid washing immediately after application.
🌍 ABOUT OUR BRAND
What makes Nano Surface Shield different?
Our founder is a materials engineer who developed Diamond Shield to offer lab-grade ceramic protection at a fair price. We believe high performance shouldn’t mean high cost.
Who is this product for?
It’s made for car enthusiasts, everyday drivers, and detailers who want a professional-level finish without the professional price tag.
💬 Need Help?
We’re always here for you.
📩 Email us at support@nanosurfaceshield.com with any questions or concerns.